Return/Exchange Policy

• We gladly offer store credit on unworn products with tags attached, with no sign of wear, alterations, stains, perfume, smoke or odor of any kind. If we detect an item is worn we will refuse the package and have it returned to you. This includes deodorant stains

• Products must be shipped back to us no longer than 14 days after receiving your items. We do not refund original shipping fees. Please allow 3-5 business days for us to process your return.Use our return portal to purchase a label. Thank you for shopping with us!

• Orders placed during sales are final sale, no refund or exchanges are allowed
• Sale items, swim, bodysuits, shoes & undergarments are final sale no refund or exchanges allowed  
• Mystery boxes are final sale  

• Please use our returns portal 

  https://returns.richcommerce.co/return/new?c=theactiveavenue

   

   

• Our return address is

  800 Wendell Ct SW
  Suite E
  Atlanta,GA,30336 

• You can contact us with any questions or concerns at returns@theactiveavenue.com

  If our return policy is not followed we will refuse the package and have it returned to you.

•  Local pickups that are not picked up within 30 days will be canceled & are subject to a 20% restocking fee

• We would like to ensure our customers that there are no reported cases of COVID 19 infections by anyone on our team 

• We are also packaging orders with the upmost care and we've added increased sanitation measures

Processing & Shipping 

• Orders are processed within 5-7 business days (M-F)
• Mystery boxes are processed within 12-14 business days 
• Skip the line is available for same day processing
• Overnight & Skip The Line Orders must be placed by 2PM for same day processing 
• If you believe your order has been lost or stolen please email customer service hello@theactiveavenue.com
• A package that is “returned to sender” will be refunded minus shipping