POLICIES

Purchase Terms and Conditions 

    • All purchases require a signature for delivery 
    • Custom fees or duties are the responsibility of the customer 
    • Unless otherwise stated all shipping fees to and from The Active Avenue are the responsibility of the customer 
    • The active Avenue is not responsible for lost or damaged packages by courier services
    • We process orders between 5-9 business days unless otherwise stated
    • Mystery boxes are processed between 12-14 business days 
    • You have 14 days to return items that are not final sale
    • We don’t accept returns on worn items 
    • Tags must be attached for returns 
    • sale and deal of the week items are final sale
    • No returns on damaged items, intimates, hats and bathing suits 
    • By agreeing to these terms and conditions I authorize ​The Active Avenue LLC to charge my credit card above for agreed upon purchases

Copyright

We are well aware that our pictures are on various so-called sites and social media pages, who repeatedly use our photographs to sell low quality look alike of our clothing. We want to clarify that none of those pictures are approved for their use and we are taking action against these copyright infringements. Furthermore, all images, photographs, and promotional graphics appearing on the www.theactiveavenue.com website are the exclusive property of www.theactiveavenue.com and are protected under the United States and International Copyright laws.

Our images may not be reproduced, copied, transmitted or manipulated without the written permission of The Active Avenue

Use of any image, photograph and promotional graphic (digital, artist rendering or alike) on another eCommerce property, social media page, blog, or news source not affiliated with www.theactiveavenue.com without proper written consent is a violation of the United States and International Copyright laws. 

 

Resale

Our items are for retail purpose only. We do not authorize wholesale use of our products. 

PRE ORDER 

​IF YOU INCLUDE ANY PREORDER ITEMS IN YOUR ORDER, YOUR ORDER WILL BE READY FOR PICKUP / SHIPPING
BASED ON THE LATEST PREORDER DATE IN YOUR ORDER. WE DO NOT SPLIT YOUR ORDER UP INTO PARTS,
WE ONLY SHIP EVERYTHING TOGETHER OR PREPARE ALL TOGETHER FOR PICKUP.
​WE SUGGEST PLACING SEPARATE ORDERS
FOR IN-STOCK ITEMS VERSUS PREORDER ITEMS IF YOU NEED YOUR ORDER MORE QUICKLY.

My packing slip or email confirmation says 'partially delivered'?

If you purchased Route Package Protein, your order will count the protection as an item and part of the total order. You may disregard this message.