Skip The Line

Return/Exchange Policy

•  Please use our returns portal 

  https://returns.richcommerce.co/return/new?c=theactiveavenue

   

  Returns are refunded via store credit in the form of a Active Avenue gift card 

  
  The Active Avenue does not issue store credit for the original shipping charges

  Sale items are final sale

  FIRST IN LINE IS FINAL SALE

  Deal of the week items are final sale

  Swimwear, intimates, pasties, boob tape, waist trainers, bodysuits,shape wear, shoes and hats are final sale

  We gladly offer exchanges or store credit on unworn products with tags attached, with no sign of wear, alterations, or odor. Items must be returned in their original packaging.If we detect an item is worn we will refuse the package and have it returned to you. We do not issue refunds. We do not issue return labels. Products should be shipped back to us no longer than 14 business days after receiving your items. Thank you for shopping with us!

  If our return policy is not followed we will refuse the package and have it returned to you.

  Our return address is

  4480 South Cobb Dr SE

  Ste H #491
  Smyrna,GA,30080

• Please use our return portal  to start a return
• We would like to ensure our customers that there are no reported cases of infections by anyone on our team 
• We are also packaging orders with the upmost care and we've added increased sanitation measures

Processing & Shipping 

• Orders are processed within 48-72 business hours (M-F)
• Add First In Line to your order for same day processing before 5pm
• We are only shipping via UPS
• We are temporarily no longer using USPS due to delays and lost packages. Hopefully in the future we can use them again
• We're not responsible for any lost/stolen items due to mail carrying services
• A package that is “returned to sender” will be refunded minus shipping