Skip The Line

Return/Exchange Policy

• We gladly offer store credit on unworn products with tags attached, with no sign of wear, alterations, or odor. If we detect an item is worn we will refuse the package and have it returned to you. Products must be shipped back to us no longer than 14 days after receiving your items. We do not refund original shipping fees. Please allow 3-5 business days for us to process your return.Use our return portal to purchase a label. Thank you for shopping with us!

   

• Please use our returns portal 

  https://returns.richcommerce.co/return/new?c=theactiveavenue

   

   

• Our return address is

  4480 South Cobb Dr SE
  Ste H #491
  Smyrna,GA,30080

   

  You can contact us with any questions or concerns at returns@theactiveavenue.com

  If our return policy is not followed we will refuse the package and have it returned to you.

   

• We would like to ensure our customers that there are no reported cases of COVID 19 infections by anyone on our team 

• We are also packaging orders with the upmost care and we've added increased sanitation measures

Processing & Shipping 

• Orders are processed within 48-72 business hours (M-F)
• Add Skip The Line to your order for same day processing before 3pm
• We're not responsible for any lost/stolen items due to mail carrying services
• A package that is “returned to sender” will be refunded minus shipping